to manage the different client infrastructures.
on the servers and devices of your customers
FAST & EASY TO INSTALL
The agent is installed in less than a minute, and you are immediately operational!
REAL TIME MONITORING
You get a summary of the monitored infrastructure in real time: state of workstations and servers, alerts which must be processed urgently, status of backup jobs, antiviruses, etc.
Depending on your customised configuration, you get alerts 24/7 by e-mail or by SMS on the incidents that affect your servers, work items, devices, etc.
You can gain access to the servers and workstations that you manage at all times thanks to our integration of LogMeIn® Pro.
Every alert generates an incident ticket identified by a single number. With this ticket you can follow the actions taken on your incidents and find archived tickets. The final users can thus create tickets that will then be sent to their support team.
Add value to your service by sending activity reports to your customers every day, week or month. They are generated automatically and customised to your image.
Download and use your mobile application available under iOS and Android to access your dashboard and your tickets from anywhere.
You can grant complete or restricted access to users on the different nodes of your multi-tenant tree structure: administrator, technical manager, technical expert, client or read only.
Launch customised scripts to verify the existence of a file on a machine, submit the WMI requests, carry out DOS orders, query your BDD directly via SQL queries, etc. You can also transcribe the results of your Custom Scripts in the form of curves, export the result and position customised alerts.
You can henceforth update your machines under Microsoft Windows directly from your dashboard, by choosing to roll out the critical, optional or both updates with a simple click. Other applications are to come.
Redundant storage in Belgium
Data confidentiality guaranteed
Simple and intuitive interface
Support by telephone in Belgium